Terms and Conditions
  • This document must be presented when claiming for the repaired items.
  • Goods sent in for repair out of warranty coverage or without valid warranty will be charged accordingly.
  • All goods for repair are accepted at the customer's risks and must be collected within 3 months from the date of issuing this receipt, of which a failure to do so will result in the goods ownership transfer to the company. The Company may dispose the goods as it deems appropriate without notice and the customer will not claim for damages nor proceed with any legal action against the Company.
  • The repaired items will be warranted on the similar fault for one month if only service charge is applicable or 3 months or months if both service charge and spare parts charge are applicable or as stated otherwise as the case may be.
  • The warranty shall not cover damages due to uses of any Non–Genuine equipment, spare parts or consumables other than Canon's.
  • Damaged/faulty parts replaced are not returnable.
  • If the estimated repair charge exceeds the customer budget, the Company will notify the client. Confirmation of the repair must be made within 7 days; otherwise, the company reserves the right to suspend the service and charge for the service done accordingly.
  • The Company will inform the Customer by telephone as indicated in this repair order In case of said indicated telephone number or address is unclear, Company shall be deemed that the customer has already been informed accurately.
  • In case there is any other equipment is stick to or attached to the Product e.g. memory card, the Company will record the details of such equipment in this repair receipt and return such equipment to the customer. In such case the customer has to acknowledge the return of such equipment by signing customer’s signature in such repair receipt. If the customer does not want to take such equipment back for any reason, the Company shall not be liable for the loss or damage of such equipment and/or any data in such equipment including the consequential loss and/or indirect loss which is arising out of or in connection with the loss or damage of such equipment and/or any data in such equipment.
  • Any expenses other than repairs and replacement costs, such as shipping, insurance,
  • Postage, other special services and taxes are considered as personal expenses of the customer, Customers must be responsible for themselves